People Services Advisor - Middle East - 6 month FTC

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work.

We’re looking for a People Services Advisor to join our Dubai team. This is a hybrid role (3 days in the office, 2 days remote). In this role, you’ll help us deliver seamless, first-line HR support and administration to employees and managers across the UAE & Kuwait.

What You’ll Be Doing

• Own First-Line HR Support: Act as the primary point of contact for regional HR enquiries, managing ticket escalations on our case management platform and resolving issues or directing to specialist teams.
• Deliver End-to-End Employee Lifecycle Operations: Manage onboarding (contracts, visa support, insurance), offboarding, and core data changes in Workday, while supporting monthly payroll preparation and issuing official documentation.
• Manage Regional Visa & Immigration Processes: Partner with immigration providers and government relations to execute visa applications, renewals, quota submissions, and compliance requirements.
• Ensure Legal & Policy Compliance: Maintain strict compliance with UAE and Kuwait Labour Laws, company policies, and data protection standards.
• Drive Process Optimisation: Identify opportunities to simplify HR procedures, leverage technology and AI to eliminate inefficiencies, and deliver key people analytics dashboards.

What You’ll Need to Thrive

Essential

• Proven experience in an HR administration or People Services role, ideally within the UAE.
• Strong working knowledge of UAE Labour Law under MOHRE alongside hands-on experience managing regional visa and sponsorship processes.
• Demonstrated experience utilizing Workday (or similar enterprise HRIS) for data management and lifecycle processing.
• Strong organizational skills and exceptional attention to detail, with a proven ability to prioritize multi-channel queries effectively.
• Outstanding written and verbal communication skills in English.

Nice to Have

• Professional Arabic language skills (written and spoken).

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. Working here you can expect to:

• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture